Application Support Services

We believe in becoming our clients’ trusted adviser. We achieve this goal with every client by utilizing our TCO methodology to identify their true IT needs, present them with options, and develop a flexible solution that meets their current and future requirements. We use this approach for all our services. For example, we help our clients evaluate the costs and benefits of externally hosting their hardware versus leveraging their existing investment in hardware and data centers.

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SAP HANA

We help our clients evaluate the proper path to a HANA upgrade, the value of using existing or new equipment, the impact to the business, and then lay out the project plan with the least impact to the business while achieving the fastest value for the business.
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SAP Development

To develop and integrate customer-specific applications for SAP solutions, nothing is better than an expert SAP ABAP & Java consultant. With MSI you have access to consultants with in depth knowledge and experience, who can execute high-quality custom development projects for you.
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SAP Disaster Recovery

Disasters come in many flavors. Unfortunately, we do not get to choose our favorite flavors, nor do we get to select the time when we will be ready to sample their varieties. Hence, detailed and tested disaster recovery plan is very important to a successful DR strategy.
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Hosting

We help our clients evaluate the costs and benefits of externally hosting their hardware versus leveraging their existing investment in hardware and data centers.
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Managed Services

We evaluate all of our clients business processes for efficiency and value to the business, determine which of those MSI can perform more efficiently, and then integrate our services with those of our clients to achieve a higher customer ROI.
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Archiving

We evaluate past archiving projects and their effectiveness, look at data retention risk analysis, create a list of all archiving objects for your system, determine data reduction opportunities, list all archive retrieval tools available, and create an appropriate project plan which has the least impact on the business while still achieving the greatest amount of archiving possible.
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OS / DB migration

The contributions of a SAP Certified Migration Consultant with multi-project migration experience, is a critical factor for a seamless execution of an OS/DB migration project. MSI has the experience, leadership, and resources to provide you a timely, cost-effective, and successful OS/DB migration.
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Basis Consulting

With 20 years of Basis consulting experience, MSI excels in various configurations of SAP systems, troubleshooting critical problems to meet the requirement of the clients. We have experience supporting SAP R/3 from 4.x to the most current versions of SAP including SAP HANA.
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Upgrade

Having performed 60+ upgrades, MSI has the experience, leadership, and resources to provide you with a timely, cost-effective, and successful version upgrade. In conjunction with our proprietary knowledgebase of issue resolutions and experience, we utilize SAP’s ASAP upgrade methodology as the road map for our process.
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Technical Implementation

The contribution of a SAP certified and experienced technical team becomes an important factor for an on-time and in-budget execution of an Implementation project. MSI has the experience, leadership, and resources to provide you timely, cost-effective technical implementation support services.
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Performance Tuning

MSI has the experience, leadership, and resources to assist you with a timely, cost-effective and successful analysis and resolution of Performance Bottlenecks with your SAP system. We utilize SAP’s tools, our own tools, knowledge, experience, and our proprietary processes.
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Unicode Conversion

While SAP Unicode conversion differs from an upgrade project or a support pack upgrade, the functionality provided by SAP will not change and it is a conversion that focuses on how the data is stored in the database. With MSI’s experience, our clients can always expect for a smooth process of Unicode conversion with trusted and tested methods.
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Capacity Planning

Capacity Planning & Sizing has a very important role to play in a successful implementation and usage of your SAP environment, to meet the company’s business needs with stable performance and efficiency over a period of time. MSI has the experience, leadership, and resources to assist you with a timely, cost-effective and successful Capacity Planning project.
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Proactive Application Support

MSI’s Client Care Center offers comprehensive support services. Staffed 24 / 7 / 365, there is always someone available to address our client’s needs. With our pro-active technical support, we monitor our client’s enterprise applications to identify and resolve potential problem areas before they become reality.
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ManageServe, formed in 2005, is a technical leader in enterprise hosting and
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