Value Proposition

We believe in becoming our clients’ trusted adviser and an extension of their team. We achieve this goal with every client by utilizing our TCO methodology to identify their true IT needs, present them with options, and develop a flexible solution that meets their current and future requirements. This methodology has helped us develop long-term and trusted relationships with our clients. Our managed services and hosting solutions set us apart from the competition and deliver a reduction in our clients’ TCO by 15 to 40%, reduced time of deployment and down time, and focusing on continuous support, all while significantly improving quality of service.

Solutions and Results

To better serve our clients’ needs, ManageServe offers tailored solutions that best address our clients’ true key strategic needs, including SAP Application Management Services and SAP Professional Services. Our clients attest to the ManageServe value proposition as evidenced by the following quote from a Fortune 500 CIO:

“I can honestly say that we are receiving outstanding support. ManageServe is more than a vendor of managed services to us; they have become trusted and integral members of my team.”

Many of our clients have made a significant investment in their IT infrastructure and prefer to keep their enterprise applications hosted in-house. However, they realize that they need to contain costs, increase availability and performance levels, and improve support capabilities.

Through our Expert Support family of solutions, we provide Comprehensive Application Management Services via our Client Care Center on 24 / 7 / 365. Our pro-active, technical support team monitors and manages our clients’ applications on a continuous basis and help our clients obtain higher availability and performance levels.

The ManageServe Technology Expert Support – Application Management Solutions – are designed to provide the flexibility and tailoring necessary to meet each one of our clients’ changing requirements. As requirements change, our solutions evolve with their needs to continue providing reliable support and enhancement for their enterprise applications. Our clients enjoy the security of having the ManageServe Technology experts support them throughout their enterprise application’s life cycle.

Client Benefits

  • Lower TCO of support by 15% – 40%
  • Guaranteed service levels
  • Fixed-Price / All-in solution
  • State-of-the-art tools, processes, and procedures
  • True 24×7 “Follow-the-sun” support
  • Freedom to reallocate internal resources to strategic projects
  • Freedom to focus on business needs and providing value to the business
  • Proven and scalable solutions
  • Keep your application current
  • Improved user acceptance
  • Reduced administrative burden